Product direction
Keep customer context in view
CoserOps is being planned to organize work around one customer record across channels. It is not a collection of unrelated broadcast tools: the direction connects leads, conversations, consent and next actions.
Organized around a lifecycle, not a tool list
01
Capture leads
Organize consented lead sources, ownership and follow-up context.
02
Run consent-based outreach
Plan relevant outreach around customer context and consent, not unrestricted sending.
03
Continue customer support
Help service teams see prior context and open work before a conversation continues.
04
Build customer and community relationships
Bring contact interactions and community relationships into ongoing follow-up.
Capabilities and boundaries
| Direction | Status | Before availability |
|---|---|---|
| Capture leads | In development | Implementation, permissions, limits and scope |
| Run consent-based outreach | In development | Implementation, permissions, limits and scope |
| Continue customer support | In development | Implementation, permissions, limits and scope |
| Build customer and community relationships | In development | Implementation, permissions, limits and scope |
Important
In development does not mean available to any customer or promise a delivery date.